Sales and purchase support
Cloudmin Pro licenses are sold through the Virtualmin shop. If you have a question about an order or need information on reseller discounts, open a new ticket by sending us a private message to discuss.
Refund and order cancellation
A refund is guaranteed within the first 30 days of purchase, and can be performed after order cancellation. A request to staff must be filed to process a refund.
Press and media contacts
Please visit our online press kit for logo imagery in scalable formats. For questions, contact us using the email address in the link.
Questions and bug reports
Questions and bug reports about Cloudmin GPL, Virtualmin GPL, Webmin, Usermin and the Authentic Theme should generally be brought up in the Cloudmin category of the Virtualmin community forum. Cloudmin Professional and Virtualmin Professional customers may also request support by sending us a private ticket. We try to respond to tickets within 24 hours, seven days a week, including holidays. Private ticket support is for bug reports or queries from customers of our Professional products; for our open-source software we keep the forum response time as low as we can, but that support is provided on an as-available basis with no guarantee about response time.