We understand that running virtual machine hosts can be complex, but you’re not alone. Our team is dedicated to helping you get the most out of our products. Whether you’re troubleshooting, need quick solutions, or require in-depth assistance, the creators of Webmin, Usermin, Virtualmin, Cloudmin, and the Authentic Theme are here at your service.

Quick Self-Help
For quick self-help, begin with the documentation and a search of our forum. Many questions have already been asked and answered, so searching first may give you the answer in a few minutes. Cloudmin 10 is in development, so check the feature status page before reporting something as missing.

Premium Support

Experience dedicated support as a paid customer. For quick and reliable assistance, contact our team via private message; your tickets are always free. With a Professional subscription you’re assured of priority handling for all your support tickets. While we guarantee a response time within 24 hours, we often respond much faster.

Create Premium Support Ticket Sign In For Premium Support

Community Support

For GPL users or those who prefer community-based help, join the Cloudmin category of our forum, where our staff and community members are always eager to help. Post your questions there if you’re comfortable with a brief wait. While we prioritize direct support for paid customers, we value each user and contribute to forum discussions as often as we can.

Before posting, please read the forum guidelines to ensure a positive and productive experience.

Join the Forum

Report a Bug

Help improve Cloudmin for everyone:

  • Spotted a bug? Whether you’re a GPL or Pro user, we encourage you to report it. Use the appropriate GitHub issue tracker to report non-security related bugs. Include the host OS, Webmin and Cloudmin versions, and the job or page involved.
  • For sensitive reports, especially security vulnerabilities, please use the designated security@ email address at virtualmin.com to ensure responsible handling of the issue.
  • Our forum is also a place to discuss potential bugs; sometimes what looks like a bug is a host configuration issue that the community or our staff can quickly resolve.

Your feedback and reports are invaluable. They help us improve the software and the experience for the entire user base.